Client Reviews
Doug has great knowledge on the adjustable base. He was able to fix it and not have to order parts or make a second visit. The ultimate service to me from Doug, was he cleaned the lint from under my bed while he had the base up.
Prior to moving here we bought a sleep number…with the move set-up was a disaster. Doug came out and sorted everything ON A SATURDAY! He even set up our bed remote. And asked if we wanted to vacuum before the bed was set up (like what man thinks of that!). And if that wasn’t enough Doug even texted the next morning to assure everything was working properly. Come to find out, if you buy from his store he does all set up and install. He even has voice command beds that are less expensive than the “sleep number brand.” Skip sleep number and go to Sleep Align!
Doug is the man, my family and I recently moved and disassembled our bed down to being small parts and did not know how to reassemble whatsoever. He was able to put it back together when no one else was up to the challenge. We are grateful and if you live anywhere in the 757 and don’t consult Doug when you are in need of a smart bed or maintenance of it then you are missing out. Thanks Doug!
Doug fixed the base of my bed. The movers stated they knew how to put it back together, but they didn’t. I finally got his name from Sleep Number, and he was very knowledgeable and was put back the proper way. I appreciate his service. Thank you!!!!
Doug is a pro and he’s a caring professional that knows his business. He was great doing business with him and I look forward to doing business with him again.
Doug came out to help with a small issue. When he got here and found out more about the base of my bed and why things were not working. He took it upon himself to find the problem, suggested fixes for the problem and when he was done. It was like having a brand new bed. Doug went above and beyond. It renewed my faith in kindness. Thank you Doug.
Doug is personable, professional, and efficient. He did an excellent job repairing my adjustable bed. He also recommended and made modifications so I can more easily get in and out of the bed. Best of all, he did all this for a very very reasonable price. If you need service on your adjustable bed, I wholeheartedly recommend Doug.
Doug is a first class businessman. He went above & beyond to get me on schedule for my adjustable bed. He was honest & fair & a pleasure to deal with. It’s so nice in today’s world to get such great 5 Star service. Great prices & great service!
We really appreciated your coming down here last week to get our older Sleep Number bed squared away. It was a treat to deal with a true professional like you and to meet you personally also. We’ll call you first as any issues arise in the future! Thank you again, have a great year
Doug absolutely nailed our needs and bed choice. His knowledge and customer service made this easy. First night sleeping was fabulous. Absolutely worth every penny. I would highly recommend him and his products. His customer service is outstanding.
We needed a new mattress. Doug was very helpful in helping us choose a new one. Fast shipping and reasonable price and very comfortable.
Doug was referred to us by the Sleep Number store where we purchased our bed. I was hearing a weird sound when adjusting my bed and wanted to have the bed serviced. I contacted Doug and we agreed on a mutually convenient time. Doug thoroughly checked my bed to determine if there was a problem and found none. He then disassembled my beds (we have a split king), checked each part, repaired the areas that were repairable, and made recommendations/suggestions accordingly. He was so pleasant during the entire visit that I referred my friend to him for assistance with purchasing a queen flexhead.
I contacted Doug to purchase a new prodigy 2.0. It was the best decision I’ve made…I bought one of those “other ” brands..it broke in 2 days and getting warranty satisfaction was a joke. Please contact Doug if want an adjustable base…you wont be sorry.
Doug was terrific from the original purchasing experience up the the adjustable bedframe installation. He is knowledgeable, detailed, and takes the time to explain things and provide customer satisfaction.
Doug was great in giving my wife and I a “no pressure” sales experience. He is very knowledgeable in all adjustable bed questions and was helpful in giving us many options based on our needs and budget. The products and service are first class and would highly recommend Sleep Align if you are interested in an adjustable bed.
Doug helped us decide on a new frame and Thomasville air mattress. He was patient and informative and went the extra mile to explain everything. He delivered and setup the bed himself and went over all the features. We are extremely pleased with our purchase and would recommend buying your next bed from Doug. He was great.
Doug and Joey came over to our home in Yorktown, VA, promptly and fully prepared to install our new adjustable bed. While working through the setting-up process, they went over what they were doing as they were performing it (for example, how the mechanisms operated, comfort controls, safety precautions, etc); essentially everything anyone needed to know about the proper “care and feeding” of our new bed system. When finished, Doug went over the warranties and service provisions for my new bed to ensure I understood fully.
Since we have been using our new adjustable bed, we have slept like babies (without the waking-up and constant crying, of course). My wife and I are grateful to Doug and Sleep Align for vastly improving the quality and comfort of our sleep.
Doug came out to our house to service our bed. He went above and beyond! He helped us completely take apart our bed and put it back together. Made it feel like we had a brand new bed! Definitely recommend him and will have him come back in the future if we run into any other problems.
Wow, Doug was very helpful, even answering texts months later about my adjustable bed. He drove all the way to Richmond to install for me. Will definitely shop here again! I bought a split king adjustable bed.
Doug provided fantastic service
He diagnosed my original bed problem over the phone with text pictures
He came out helped me order the correct parts after he found additional problems
He took the whole bed apart, rebuilt it provided some free parts and repairs and charged for 1 visit
The bed is working perfectly again
True 5 star performance
On time delivery and wonderful customer service. Always open to answer questions!
Doug was so helpful explaining the types of beds to us. He went above and beyond to get us the best price. We know we can’t count on him for quick service and would recommend Sleepalign. Thanks Doug
We love our split king size adjustable bed. Doug has great customer service and was prompt with delivery and explained how all the functions of the bed worked. I would recommend the bed and company to anyone.
Five Stars!
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