Doug was terrific from the original purchasing experience up the the adjustable bedframe installation. He is knowledgeable, detailed, and takes the time to explain things and provide customer satisfaction.
Doug was great in giving my wife and I a “no pressure” sales experience. He is very knowledgeable in all adjustable bed questions and was helpful in giving us many options based on our needs and budget. The products and service are first class and would highly recommend Sleep Align if you are interested in an adjustable bed.
Doug helped us decide on a new frame and Thomasville air mattress. He was patient and informative and went the extra mile to explain everything. He delivered and setup the bed himself and went over all the features. We are extremely pleased with our purchase and would recommend buying your next bed from Doug. He was great.
Doug and Joey came over to our home in Yorktown, VA, promptly and fully prepared to install our new adjustable bed. While working through the setting-up process, they went over what they were doing as they were performing it (for example, how the mechanisms operated, comfort controls, safety precautions, etc); essentially everything anyone needed to know about the proper “care and feeding” of our new bed system. When finished, Doug went over the warranties and service provisions for my new bed to ensure I understood fully.
Since we have been using our new adjustable bed, we have slept like babies (without the waking-up and constant crying, of course). My wife and I are grateful to Doug and Sleep Align for vastly improving the quality and comfort of our sleep.
Doug came out to our house to service our bed. He went above and beyond! He helped us completely take apart our bed and put it back together. Made it feel like we had a brand new bed! Definitely recommend him and will have him come back in the future if we run into any other problems.
Wow, Doug was very helpful, even answering texts months later about my adjustable bed. He drove all the way to Richmond to install for me. Will definitely shop here again! I bought a split king adjustable bed.
Doug provided fantastic service
He diagnosed my original bed problem over the phone with text pictures
He came out helped me order the correct parts after he found additional problems
He took the whole bed apart, rebuilt it provided some free parts and repairs and charged for 1 visit
The bed is working perfectly again
True 5 star performance
On time delivery and wonderful customer service. Always open to answer questions!
Doug was so helpful explaining the types of beds to us. He went above and beyond to get us the best price. We know we can’t count on him for quick service and would recommend Sleepalign. Thanks Doug
We love our split king size adjustable bed. Doug has great customer service and was prompt with delivery and explained how all the functions of the bed worked. I would recommend the bed and company to anyone.